Support - Pegasus CAD-CAM

Your problem has to do with: *

installation
update of dongle key/license in use
error of dongle key/license in use
software registration
malfunction/bug
post-processing/machine execution
feedback about software use
improvement/development request
programming support/service
other

Subject *

Give a title/subject to your request so to help us understanding it and distinguishing it from others at a glance

This installation is: *

the first installation
a new installation on the same PC (upgrade of software version)
a new installation on a new/different PC (license transfer from one computer to another)

Your dongle key is: *

a user dongle key
a dealer dongle key

Please explain in detail your problem: *

If you want you can upload some files to show the problem:

If you have problems concerning your dongle key/license, please answer the following questions after having performed all the steps of the procedure you can find in the document for the dongle key diagnostic.

Please insert the error code provided by the system: *

Upload the secure update file *

If you want to update your dongle key, please upload the "secure update" file *

If you want to update your dongle key, please upload the "dealer activate" file *

If you don't know how to obtain the "secure update" file, please follow the procedure in this document.

If you don't know how to obtain the "dealer activate" file, please follow the procedure in this document.

If you don't know how to obtain the "secure update" file, please follow the procedure in this document.

Your dongle key is: *

a standard key (not connected to other keys in a network)
a "master" key connected in a network to other "slave" keys
a "slave" key connected in a newtwork to a "master" key

Has the key ever worked on the PC on which the problem is detected? *

Yes
No

Has the key ever worked on other PCs? *

Yes
No

Did the key initially work and then it stopped working? *

Yes
No

There have been changes in the software or hardware configuration? *

Yes
No

Has the master or slave PC been changed? *

Yes
No

What version of the Pegasus Key Server are you using? *

Do you want to add something? You can do it here.

Here you can upload files to show the problem

Do you want to register the software? Please follow the procedure to generate the registration request file and upload it below.

Upload the registration request file *

Is there anything else that you want to tell us?

Please explain in detail your problem *

Please list below the sequence of the steps to reproduce the problem *

Upload the project file *

If the file is very big please compress it in .zip format.

Upload the project file *

If the file is very big please compress it in .zip format.

Operation/machining during which the problem is detected *

Please explain in detail the problem *

Please explain exactly what you want to do *

Upload the project file *

Please compress the file in .zip format, otherwise the file will not be uploaded.

Please insert the code/number of your maintenance contract *

Please explain in detail the problem *

If you want to upload one or more file you can do it here

If you want you can upload some files to show the problem

We are thankful to the customers that suggest us how to improve our software and let us know which developments may help them for their work. Please consider that any submitted request will be analyzed by our technicians and commercial department. We'll be happy to introduce suggested developments/improvements in new releases if these will match with our idea of the product and its evolution.

Please explain in detail which improvement/development you would like to request *

If you want to send us a feedback about your use of the software please fill in the form at the following page.

You are: *

a dealer
a final user

Company *

Name and last name *

First

Last

Email *

Telephone

Pegasus CAD-CAM dongle key/license code *

Pegasus CAD-CAM version in use *

Pegasus CAD-CAM version you are installing *

Brand and model of the CNC machine for which Pegasus CAD-CAM is used

Post-processor in use *

Windows version in use *

Accettazione GDPR *

By using this form I agree with the storage and handling of my data by Tecno Program, as detailed in this website Privacy Policy. (Compulsory) *